Algonquin Arts

Employment

Patron Services Manager

Schedule: Full Time - 37.5 hours per week (average - details listed below) - Tuesday-Saturday
Start Date: November 15
Reports To: Director of Marketing
Compensation: $30,000 salary + Benefits

OVERVIEW
The Patron Service Manager provides customer service as the lead staff member working in the Box Office. While reporting directly to the Director of Marketing, this position will also work very closely with the Development Department.

RESPONSIBILITIES

  1. Box Office (Approximately 25 hours per week)
    1. Operate Algonquin's storefront, serving walk in patrons as well as taking phone orders
      1. Wednesdays: 12-6 p.m.
      2. Thursdays: 12-6 p.m.
      3. Fridays: 12-5 p.m.
      4. Saturdays: 12-4 p.m.
      5. Pre-Show Shifts
        1. Thursday/Friday Nights (approximately 15 per year)
        2. Saturday Nights (approximately 26 per year)
        3. Occasional weekday mornings (Education Series)
    2. Box Office functions include
      1. Maintain accurate patron records
      2. Process ticket sales and individual contributions
      3. Answer patron calls and email correspondence
      4. Printing & sorting will call
      5. Administrative support
  2. Patron Services Administration (Approximately 13 hours per week)
    1. Manage box office staffing schedule
    2. Manage group sales contracts
    3. Manage ticket donation requests
    4. Administration box office / donation software
    5. Process reports from box office / fundraising software
    6. Process individual contributions, generate thank you notes

QUALIFICATIONS

  1. Experience working in ticket sales software and in a box office environment.
  2. In lieu of ticket software knowledge, computer and internet savvy a must!
  3. Customer service experience. Ability to stay calm under pressure.
  4. Strong ability with basic Microsoft Office programs: Word, Excel, Outlook
  5. General knowledge of all aspects of the arts, especially theatre
  6. Understanding of and willingness to enthusiastically support the Algonquin Arts Theatre mission.
  7. Additional experience working in theatre and/or non-profit administration a plus

To apply, please send a resume via email to [email protected] and include 2 professional references. . Please note the position for which you are applying in the email. A separate cover letter is not required, but information on why you are the right person to join our team should be included in the email. No phone calls, please.

Box Office Associate

Schedule: Part Time - 16 hours per week (average - specific hours listed below)
Start Date: November 15
Reports To: Director of Marketing
Compensation: $13/hour

OVERVIEW
The Box Office Associate provides customer service as the lead staff member working in the Box Office. While reporting directly to the Director of Marketing, this position will also work very closely with the Development Department.

RESPONSIBILITIES

  1. Box Office (Approximately 14 hours per week)
    1. Operate Algonquin's storefront, serving walk in patrons as well as taking phone orders
      1. Mondays: 11 a.m.-6 p.m.
      2. Tuesdays: 11 a.m.-6 p.m.
      3. Pre-Show Shifts
        1. Thursday/Friday Nights (approximately 15 per year)
        2. Saturday Afternoons and/or Nights (approximately 26 per year)
        3. Sunday Afternoons - 1:30-3:30 p.m. (approximately 15 per year)
        4. Occasional weekday mornings (Education Series)
    2. Box Office functions include
      1. Maintain accurate patron records
      2. Process ticket sales and individual contributions
      3. Answer patron calls and email correspondence
      4. Printing & sorting will call
      5. Administrative support
  2. Patron Services Administration (Approximately 2 hours per week)
    1. Administration box office / donation software
    2. Process reports from box office / fundraising software
    3. Process individual contributions, generate thank you notes

QUALIFICATIONS

  1. Experience working in ticket sales software and in a box office environment.
  2. In lieu of ticket software knowledge, computer and internet savvy a must!
  3. Customer service experience. Ability to stay calm under pressure.
  4. Strong ability with basic Microsoft Office programs: Word, Excel, Outlook.
  5. General knowledge of all aspects of the arts, especially theatre.
  6. Understanding of and willingness to enthusiastically support the Algonquin Arts Theatre mission.

To apply, please send a resume via email to [email protected] and include 2 professional references. . Please note the position for which you are applying in the email. A separate cover letter is not required, but information on why you are the right person to join our team should be included in the email. No phone calls, please.

Development Associate

Schedule: Part Time - 22 hours per week (average - details listed below)
Start Date: November 15
Reports To: Director of Development
Compensation: $13/hour

OVERVIEW
The Development Associate provides customer service as the lead staff member working in the Box Office. While reporting directly to the Director of Development, this position will also work very closely with the Box Office staff and Director of Marketing.

RESPONSIBILITIES

  1. Patron Services Administration (Approximately 21 hours per week)
    1. Administrative Support:
      1. Processing donations and acknowledgement letters
      2. Database management
      3. Development calendar management
      4. Grant deadline management
      5. Collaboration with finance department to ensure accuracy and adherence to accounting best practices.
      6. Maintenance and organization of box office and development files
  2. Development Campaigns and Events
    1. Work with the Development and Marketing Director to run effective events:
      1. Solicitation to potential sponsors, attendees and gift donors
      2. Assistance in development events
      3. Manage and instruct volunteers
    2. Donor & sponsorship stewartship
      1. Track and deliver benefits offered to sponsors & individual donors
      2. Serve as point of contact for sponsor & donor inquiries
    3. Research Funding Sources:
      1. Assist in identifying potential individual, corporate and foundation partners.
  3. Box Office (Schedule Varies)
    1. Operate Algonquin's storefront, serving walk in patrons as well as taking phone orders
      1. Pre-Show Shifts
        1. Sunday Afternoons - 1:30-3:30 p.m. (approximately 15 per year)
        2. Thursday/Friday Nights (approximately 15 per year)
        3. Saturday Afternoons and/or Nights (approximately 26 per year)
        4. Occasional weekday mornings (Education Series)
      2. Occasional Box Office shifts (vacation/sick day coverage)
    2. Box Office functions include
      1. Maintain accurate patron records
      2. Process ticket sales and individual contributions
      3. Answer patron calls and email correspondence
      4. Printing & sorting will call
      5. Administrative support

Qualifications

  1. Customer Service: The ability to facilitate and guide patrons and donors through the ticket-purchasing and donation process - in person, over the phone, and via email.
  2. Communication: This role requires constant interaction with the public. The ideal candidate should be a clear communicator when speaking, as well as via email and text message.
  3. Multi-tasking: The ideal candidate can deftly manage several tasks simultaneously.
  4. Problem Solving: The ability to resolve issues quickly while maintaining composure, considering all possible outcomes.
  5. Software: Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, etc.)
  6. Data Management: Experience working in donor or contact management software with exceptional attention to detail.

To apply, please send a resume via email to [email protected] and include 2 professional references. . Please note the position for which you are applying in the email. A separate cover letter is not required, but information on why you are the right person to join our team should be included in the email. No phone calls, please.

Creative Team / Production Crew

Algonquin Arts Theatre accepts resumes for directors, musical directors, choreographers, designers (scenic, lighting, costumes, props) stage managers and stage technicians on a rolling basis.

We currently have limited positions available for our 2017-2018 Season (July 2017 to May 2018), but accept resumes for consideration for future productions or other special projects.

Please submit a cover letter and resume via email to [email protected]. No phone calls, please. Please note that housing is not available.